Ordering
- Can I change an order? Contact support as soon as possible. Changes are not guaranteed after fulfillment begins.
- Where is my confirmation? Check the email used at checkout, including spam or promotions folders.
- Can I order without an account? WooCommerce guest checkout availability depends on the store checkout settings.
Sizing & Jewelry
- How do I know my size? Use the Piercing Size Guide or have a professional piercer measure your current jewelry.
- Are ends interchangeable? Only when the threading system, gauge, and manufacturer specifications are compatible.
- Is jewelry sold individually? Product pages identify whether pieces are sold individually or as a pair/set.
Materials
- What does body-safe mean? See our Materials & Quality page for the terminology we use.
- Can I wear jewelry with a metal allergy? Review the exact material and consult a qualified professional if you have a known sensitivity.
Shipping & Returns
- Orders normally process within 1–3 business days.
- Eligible returns must meet the requirements in our Shipping, Refund & Return Policies.
- For a damaged delivery, contact support with photos within 3 days of delivery.
Accounts, Rewards & Referrals
Your account is where you can view orders, saved jewelry, rewards information, and available referral features. Program terms and availability may change; the dedicated program pages show current theme-configured values.