Check Order Status
Start with Track My Order for current WooCommerce order status and any tracking information saved to the shipment.
Modify or Cancel an Order
Contact support immediately with your order number. We will review the request, but changes or cancellations are not guaranteed once processing or fulfillment has begun.
Wrong Shipping Address
Customers are responsible for the shipping address submitted at checkout. Contact us as soon as possible if you notice an error. Address changes cannot be guaranteed after fulfillment begins.
Missing or Lost Package
Check the carrier tracking first. If tracking indicates a delivery problem or the shipment is verified as lost, contact support so the order can be reviewed under the shipping policy.
Damaged Order
Take clear photos of the packaging and damaged item and contact support within 3 days of delivery.
Contact Support
Include your order number, the email used at checkout, and a concise description of the issue. Never send a full payment-card number.