What the Product Guarantee Covers
If an item arrives with a verified manufacturing defect, missing component, or visible damage, contact us promptly. Eligibility and available remedies depend on the order record, item condition, and the applicable store policy.
What Is Not a Manufacturing Defect
- Normal scratches, finish wear, or plating wear from use.
- Damage from impact, bending, cross-threading, forcing incompatible parts, or improper handling.
- Loss of removable ends or jewelry after delivery.
- Reactions caused by individual sensitivities when the product material was accurately described.
- Damage caused by chemicals, improper cleaning, or storage.
How to Request Review
Contact support with your order number, a description of the issue, and clear photos. Do not discard the item or packaging until the request has been reviewed.